Any reference to "we", "us" or "BTHNW" means Blackburn Tool Hire North West Limited (registered company number 12437246) or, where applicable, our group companies (which include our holding companies and all subsidiary companies in the BTHNW group). Our registered office address is at 72/80 Bolton Road, Blackburn, BB2 3PZ
If you have any questions regarding how we use your information or you wish to exercise any of your rights in relation to your information (as set out in paragraph 9 below), please contact our Team at email@example.com at BYHNW, 72/80 Bolton Road, Blackburn, BB2 3PZ.
Our site may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You may give us information about you when you do any of the following:
If you want to use any of these services, you may need to provide us with some additional personal information so that we can liaise with you in order to deal with your request, query, purchase, quotation request, booking, application and/or customer account registration.
If you do choose to provide us with your personal information, we will collect that information for our own use and for the purposes described in this policy.
When you provide personal details to us, we may collect the following personal information from you:
- financial account information, such as credit/debit card number and other payment information
- delivery information which may include your home or work address and telephone number
- your employment history, qualifications, references and other relevant employment details you choose to submit to us as part of any job application
- any personal data such as your date of birth and national insurance number (and which may also include sensitive personal data) which is contained within your CV and/or other supporting documentation provided with (or instead of) your job application form
- financial account information, such as credit/debit card number and other payment information and ID information, including, on occasion, national insurance number
- to the extent that you feel it may be difficult for you to take part in the training and/or complete any assessments as a result, relevant information about your language and/or literacy ability and your health and/or fitness
This information will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with information from) public sources, third party service providers, individuals who you have indicated have agreed for you to provide their personal information, government, tax or law enforcement agencies and other third parties.
We may also collect personal information about you from your use of other company or group websites or services.
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your data by filling in forms or by corresponding with us by post, phone, email or in person or by uploading information to our app or websites, or via third party software providers we use. This includes personal data you provide when you:
Obtaining technical data from the following parties:
Obtaining identity and contact data from publicly available sources such as companies house, the Electoral Register, database bureaux and Credit Reference Agencies based inside the EU.
Details on why we use Credit Reference Agencies and what data is shared is set out in section 5 below.
We use the information we collect for the following purposes:
We only share your information where we can do so in accordance with our legal data protection and privacy obligations. We share the information we collect with:
Our group companies and business divisions in order to offer you a wider range of related services.
Suppliers and sub-contractors for the performance of contracts.
People and businesses who help us provide our Site and related services to you, for example, information technology companies who host and/or maintain our Site and payment services companies who enable you to use payment cards with us.
Our insurers and insurance brokers where required in order for us to be able to obtain insurance against risks we face in running our business. They may retain this information for the purpose of ongoing risk assessment and insurance broking and underwriting services.
Our auditors, professional advisers, compliance managers, government, law enforcement or regulatory authorities in order to fulfil our legal, statutory and regulatory obligations or as required for tax purposes.
Our registrars in order to administer our share register, employee share plans, dividend payments, voting, elections, annual report correspondence and identifying relevant products and services.
External third parties in response to a legal process, including as part of a restructuring, financing or sale of BYNW or any of its businesses or assets.
We will supply your personal information to credit reference agencies (CRAs) who will check the details supplied against any database, public or otherwise, and they will give us information about you, such as about your financial history.
We do this to assess creditworthiness, check your identity, manage your account, trace, recover debts, and prevent fraud and criminal activity. A record of the search may be retained by CRAs. We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time.
CRAs will share your information with other organisations. The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at www.experian.co.uk/legal/crain/ and https://www.creditsafe.com/gb/en/legal/privacy-policy.html.
As part of the credit check process for cash customers who want to place an order with us, you will be asked to provide your name, address history, an image of yourself and an identity document such as a driving licence or passport. This information will be provided to CRAs, who will share it with their partners and other organisations, in order to carry out the credit check process, including via Document Verification Services (Mitek).
We do not transfer your personal data outside the European Economic Area.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, taxation or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You can request details of retention periods for specific aspects of your personal data by contacting us at firstname.lastname@example.org.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your rights are summarised below, and we will adhere to these.
However, we reserve the right not to comply with any requests we receive where we may lawfully do so, for example if we reasonably believe a request to be malicious or vexatious, technically very onerous, will involve disproportionate effort or could be to the detriment of the rights of others, or if we cannot satisfy ourselves as to your identity. In order to protect the person who is the subject of the access request, we will ask you to prove your identity before providing any information.
a) Asking us about your information
You have the right to ask us whether we hold information about you and, if so, for us to give you certain details about that information and/or the information itself.
This right is commonly known as a ‘subject access request’.
If you would like to make a subject access request, you can do so here.
b) Correcting inaccurate information
If you consider that any of the information we collect on you may be inaccurate or incomplete, and you cannot correct such inaccuracy or omission yourself through your account with us, please contact us with your queries and/or with the updated information.
c) Erasing information
You have the right to ask us to erase your information in the following circumstances:
d) Restricting processing
You have the right to require us to restrict our use of your information where one of the following applies:
e) Right to object
If we are using your information on the basis of public interest or our legitimate interests, you may object to this at any time by contacting us as set out below.
f) Withdrawal of consent
If you have consented to us using your information (e.g. for marketing purposes), you have the right to alter your preferences or withdraw this consent by contacting us as set out below or, where applicable, via our Preference Centre, or by clicking the unsubscribe link in any email communication.
This will not affect the lawfulness of any use of your information that we make before you amend your preferences or withdraw your consent.
You can contact us with any queries about how we use your information by contacting our Data Governance Team at email@example.com or at 72/80 Bolton road, Blackburn, BB2 3PZ.
It is key that the information we hold about you remains accurate and up to date to avoid errors and misunderstanding.
Your assistance with this would be appreciated. If you have an online account with us which you manage directly, please ensure that the information you provide to us through that account remains accurate and up to date by regularly visiting our Preference Centre and updating as necessary.